Returns & Refunds
Guarantee and Returns
TABlites Limited will happily accept returns for a faulty non-disposable TABlites product within 28 days of your purchase provided you are in possession of a valid receipt. This applies once per purchase, if any fault appears to affect the replacement product TABlites Limited regard this as a sign of misuse. Non-faulty products that seem faulty and products that have been rendered faulty as a result of misuse as judged on a case-by-case basis at the discretion of TABlites Limited are not subject to this policy and cannot be returned.
TABlites will only ship replacement products to the country of the original purchase, or to any address within the UK.
TABlites Limited offer a ‘Dead-On-Arrival’ guarantee on disposable products (i.e. Clearomisers), this means TABlites Limited will only accept returns on provably faulty disposable items within 48-hours after purchase, and only on production of a valid receipt. Non-faulty products that seem faulty and products that have been rendered faulty as a result of misuse, as judged on a case-by-case basis at the discretion of TABlites Limited, are not subject to this policy and cannot be returned.
The following circumstances will void the guarantee;
1. Guarantee period is expired
2. Damage caused by misuse or excessive force
3. Damage caused by unauthorised disassembly or modification
4. Damage caused by unforeseen circumstance or accident
5. Damage caused during delivery – this will be the responsibility of the postage service
You must be in possession of a valid receipt to claim against your guarantee. This is not applicable to online orders as we will have a record of your purchase.
Items may be returned within 7 days provided they have not been opened or used and are in the same condition as they were sold. TABlites Ltd will not issue a refund for any postage charges and will deduct the cost of postage from your refund. Please contact us either by telephone or email before returning goods in the post.
If you have any queries regarding returns please contact us via email on [email protected] stating the nature of your query and we will work quickly to rectify any issues. Alternatively you can call us on 0161 723 0064.
Should you wish to return any items or contact us via post the address is;
Unit 31, Eton Business Park