To legally purchase vape products in the UK, you must be 18 years or older. By law, we must complete age verification checks before we can dispatch your order. This includes all vape products, not just those containing nicotine.
Don’t worry - our process is quick, secure, and usually completed automatically within seconds. You’ll only need to do it once, when placing your first order with us.
This page explains how age verification works and what to expect.
How do we verify your age?
We use 1account, a trusted, industry-recognised age verification service. 1account checks your details against secure and reliable databases - such as mobile networks, the electoral roll, credit records, and birth records - to confirm that you are over 18.
Most customers are verified instantly, requiring no further action. Once verified, your order will be processed and dispatched as normal.
1account uses secure, encrypted systems to check your details. Any personal data submitted during age verification (including ID, if requested) is handled confidentially, exclusively for verification purposes, and is not shared or used for any other reason. You can find full details on how we handle your information in our Privacy Policy.
Do you need to do anything?
After placing your order, you’ll be taken to the order confirmation page.
If verification is required, you’ll see a red “AGE VERIFICATION REQUIRED” message and a purple “GET STARTED” button.
Clicking this will take you to a 1account form where you’ll be asked to enter:
- Full name
- Address
- Mobile phone number (recommended)
- Email address
- Date of birth
Please make sure all details are accurate, up-to-date, and use your full legal name (e.g., “Thomas” instead of “Tom”). Mobile numbers help the system verify you more quickly.
Once submitted, 1account will automatically run the checks.
If the automated check fails, you can email a photo of your passport, driving licence or PASS-accredited CitizenCard to hello@tablites.com along with your order number, and we’ll verify your age manually. We do not keep or store copies of your ID and it will be deleted once verification is complete.
What happens if you don’t complete age verification?
We cannot dispatch your order until age verification is successful.
If verification is incomplete, both 1account and our customer service team will send reminders and guidance to help you finish the process. We may also attempt to verify your details manually through 1account where possible.
If verification is not completed within 24 hours, your order will be cancelled and refunded in full. Please allow up to 10 days for the refund to appear in your account.
Do you need to verify your age for every order?
No. Once your age has been verified on your first order, you won’t need to complete verification again - unless you create a new account using a different email address.
Will age verification affect your credit score?
No. 1account uses soft checks, which do not affect your credit score. These checks may be visible on credit monitoring tools such as Experian, Clearscore, or Equifax, but they have no impact on your rating.
Can I buy vape products for someone under 18?
No. This is known as proxy purchasing and is illegal. If we believe an order is being placed for someone under 18, we will cancel and refund it.
Do I need to show ID when my order is delivered?
No. Once your age has been verified during checkout, you will not be required to show ID when your order arrives.
Why does the age verification keep failing?
If the age verification keeps failing please ensure all the information you are submitting is up to date and accurate. Other reasons for failure include;
- You are not a UK resident - your details may not appear in UK databases, so you will need to send a photo of your ID.
- You have recently moved - try using your previous address, as some databases may not yet be updated.
If you have any questions, our customer service team is always happy to help. You can email us at hello@tablites.com or call on 0161 723 0064.