Privacy policy

Last updated: 20 October 2026

At Tablites, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and your rights under UK data protection law.

This policy applies when you visit our website, shop with us online or in-store, create an account, contact us or use our services.

1. Who We Are

Tablites Limited is responsible for the personal information we collect and use. We are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about how we handle your information, you can contact us at:

• Email: hello@tablites.com
• Telephone: 0161 723 0064
• Address: Tablites Limited, Unit 31, Eton Business Park, Radcliffe, Manchester, M26 2ZS

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, email address, telephone number and billing or delivery address.
• Order information: Products purchased, order history, delivery details, returns and customer service enquiries.
• Payment information: Payment and transaction details needed to process your purchases. Payments are handled through secure payment providers.
• Account information: Login details, account preferences and loyalty programme information.
• Age verification information: Information required to confirm that you meet the legal age requirements for purchasing our products.
• Website information: Your IP address, device and browser information, pages visited and how you interact with our website.
• Marketing preferences: Whether you have chosen to receive promotional communications and your interactions with those communications.

We collect information directly from you when you place an order, create an account, contact us or subscribe to marketing. We may also receive information from service providers involved in payments, age verification, delivery and website operation.

3. How We Use Your Information

We use personal information for the following purposes and legal bases:

• Processing orders, payments, deliveries and returns: To fulfil our contract with you.
• Customer support and account management: To fulfil our contract with you or pursue our legitimate interests in providing customer service.
• Age verification: To meet applicable legal obligations and protect our legitimate interests in preventing underage sales.
• Accounting and record keeping: To comply with our legal obligations.
• Fraud prevention and website security: To protect our legitimate interests and meet applicable legal obligations.
• Loyalty programme administration: To provide loyalty benefits and manage customer rewards.
• Website analytics and improvements: To understand and improve our services, subject to applicable cookie consent requirements.
• Marketing: To send promotional communications where you have consented or where another lawful basis and the applicable marketing rules permit us to do so.

Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.

4. Age Verification

Because we sell age-restricted products, we use 1account to help verify that customers meet the legal minimum age requirement.

When you place an order, relevant personal information may be shared with 1account to carry out the necessary checks. We may receive and retain confirmation of successful verification so that repeat checks are not always required.

Further information about 1account is available at www.1account.net.

5. Payments and Order Fulfilment

Our online store is operated using Shopify, and we use payment providers including Worldpay to process transactions securely.

We also share relevant information with delivery companies, including Royal Mail and DPD, so that orders can be delivered.

These providers receive the information necessary to perform their services, such as contact details, delivery addresses and transaction information.

Payment card information is processed securely by our payment providers. We do not use your payment card details for marketing.

6. Marketing and Loyalty Rewards

If you choose to receive marketing communications, we may send you information about our products, offers and other news, subject to applicable advertising and marketing restrictions.

We use Klaviyo to manage email marketing and related customer communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or contacting us at hello@tablites.com.

We also use Smile.io to operate our TABpoints loyalty programme. This involves processing information such as customer account details, points balances and reward activity.

Unsubscribing from marketing will not prevent us from sending essential communications about your orders or account.

7. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to provide essential shopping functions, understand how visitors use our website, improve our services and support advertising.

These technologies include:

• Essential cookies: Required for features such as shopping baskets, checkout, customer accounts and website security.
• Analytics cookies: Help us understand website traffic, visitor behaviour and website performance, including through Google Analytics.
• Marketing cookies: Help us measure advertising effectiveness and deliver relevant advertising through services such as Google and Pinterest.
• Preference cookies: Help remember certain website settings and preferences.

We use Shopify's cookie consent tools. When you first visit our website, you can accept, decline or manage non-essential cookies through the cookie banner.

You can also control or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect how our website functions.

We may use Google Tag Manager and other website technologies to manage analytics and advertising integrations.

For additional information about data-sharing choices, please visit our Data Sharing Opt-Out page.

8. Who We Share Your Information With

We share personal information where necessary to operate our business, provide services or meet legal requirements.

Our service providers and partners may include:

• Shopify: Website hosting, ecommerce and customer account services.
• Worldpay and other payment providers: Payment processing.
• 1account: Age verification.
• Royal Mail, DPD and other delivery providers: Order delivery and returns.
• Klaviyo: Email marketing and customer communications.
• Smile.io: Loyalty programme administration.
• Google and Pinterest: Analytics, advertising and performance measurement.
• Fraud prevention and website service providers: Security, fraud detection and website functionality.
• Professional advisers, regulators and public authorities: Where reasonably necessary or required by law.

Our website uses Shopify's ecommerce platform, including features that may involve sharing customer interaction information within Shopify's network to improve services, support advertising and personalise shopping experiences. Where required, these activities are subject to applicable privacy and consent requirements.

Third-party analytics and advertising providers may process information about how customers interact with our website, subject to applicable privacy requirements.

We may also share information in connection with a sale, merger or transfer of our business, subject to applicable legal requirements.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

You can contact us if you would like further information about the safeguards applicable to your personal information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.

For example, we generally retain relevant transaction and accounting records for at least six years where required for tax and record-keeping purposes.

Other information, such as marketing preferences and website analytics data, is retained according to its purpose, applicable legal requirements and our operational retention arrangements.

When information is no longer needed, we delete or anonymise it securely.

11. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is restricted to authorised staff and service providers who need it to perform their duties.

Although no system can guarantee absolute security, we take reasonable steps to safeguard the information entrusted to us.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Ask us to restrict or stop certain uses of your information.
• Object to processing based on legitimate interests or for direct marketing.
• Request the transfer of certain information to another provider.
• Withdraw consent where we rely on it.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please email hello@tablites.com. We may ask for information to verify your identity before responding.

We will normally respond within one month, subject to applicable legal requirements.

If you are unhappy with how we have handled your personal information, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies when visiting those sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be available on our website, with the date of the most recent update shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Tablites Limited
Unit 31, Eton Business Park
Eton Hill Road
Radcliffe, Manchester
M26 2ZS

Email: hello@tablites.com
Telephone: 0161 723 0064